Policy

Tiger Shark Pro — Operating Policy & Service Standards

1. Purpose

This policy defines the standards, principles, and operating guidelines for delivering AI automation solutions. Our goal is to ensure responsible, secure, and effective deployment of AI systems that help businesses improve efficiency, reduce costs, and scale operations.

2. Service Commitment

We are committed to:

  • Delivering reliable and high-performing AI automation solutions
  • Reducing manual workload and operational inefficiencies for clients
  • Providing fast deployment and continuous improvement of AI systems
  • Maintaining transparency in all project scopes and deliverables

3. Data Privacy & Security

We prioritize the protection of client and end-user data:

  • We only collect data required to deliver services
  • All data is stored securely using industry-standard encryption methods
  • We do not sell or misuse client data
  • Access to client systems is restricted to authorized personnel and AI processes only
  • Compliance with applicable data protection regulations is maintained

4. AI Usage Ethics

We are committed to responsible AI practices:

  • AI systems are designed to assist, not replace lawful human oversight
  • We avoid biased, discriminatory, or harmful decision-making processes
  • AI outputs should be reviewed for critical business decisions when required
  • We ensure transparency in AI automation where applicable

5. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete business information
  • Maintaining access credentials for integrations
  • Reviewing AI outputs and approving critical workflows
  • Ensuring lawful use of deployed AI systems

6. Service Availability & Limitations

  • AI systems are designed for 24/7 operation but may be affected by third-party service outages
  • We do not guarantee 100% uninterrupted service
  • Scheduled maintenance or updates may temporarily affect performance

7. Pricing & Payments

  • All services are provided under agreed contracts or subscription terms
  • Payments must be made according to invoicing schedules
  • Non-payment may result in suspension of services
  • Custom development work may require upfront deposits

8. Intellectual Property

  • Custom AI workflows and automations developed for clients remain their property upon full payment
  • The company retains rights to general frameworks, tools, and reusable components
  • Clients may not resell or redistribute proprietary system components without permission

9. Liability

  • We are not liable for indirect losses, business interruption, or third-party system failures
  • AI systems are tools and do not replace legal, financial, or professional advice
  • Clients assume responsibility for final decisions made using AI-generated outputs

10. Support & Maintenance

  • Support is provided based on service level agreements (SLA)
  • Updates and improvements may be delivered continuously
  • Critical issues are prioritized based on severity

11. Continuous Improvement

We continuously refine AI systems to improve:

  • Accuracy
  • Efficiency
  • Workflow automation
  • Business outcomes

12. Policy Updates

This policy may be updated as technology, regulations, and business needs evolve. Clients will be notified of significant changes when applicable.