Terms of Service
Please read these Terms of Service ("Terms") carefully before using any services provided by Tiger Shark Pro ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Acceptance of Terms
By booking a consultation, signing a service agreement, or using any product or service offered by Tiger Shark Pro, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all clients, visitors, and users.
2. Services Provided
Tiger Shark Pro provides AI automation consulting and implementation services, including but not limited to:
- AI voice agents and call handling systems
- Workflow automation and process integration
- AI receipt and document organizers
- Accounting and bookkeeping automation
- Email management and organization agents
- Inventory tracking automation
- QR code payment systems
- End-of-month financial closing agents
- Custom AI integrations tailored to client workflows
The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written Service Agreement signed by both parties.
3. Client Obligations
To ensure successful delivery, clients agree to:
- Provide accurate and complete information about their business operations and workflow
- Cooperate with Tiger Shark Pro team members during discovery, build, and deployment phases
- Grant necessary access to systems, software, and data required for integration
- Designate a point of contact responsible for timely approvals and feedback
- Pay invoices in accordance with the agreed payment schedule
4. Payment Terms
Payment terms are outlined in each individual Service Agreement. In general:
- A deposit may be required before work begins
- Invoices are due within the number of days stated on each invoice
- Late payments may incur a fee of 1.5% per month on the outstanding balance
- Tiger Shark Pro reserves the right to pause or suspend services for accounts more than 15 days past due
- All fees are non-refundable unless otherwise stated in writing
5. Intellectual Property
Upon receipt of full payment, clients receive a license to use the deliverables built for their specific business. Tiger Shark Pro retains ownership of all underlying frameworks, methodologies, tools, and proprietary systems developed or used in the creation of those deliverables.
Clients may not resell, sublicense, or transfer any Tiger Shark Pro-built systems to third parties without prior written consent.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. Tiger Shark Pro will not disclose client business data, workflow details, or internal information to third parties except as required by law or with explicit client consent.
7. Disclaimer of Warranties
Tiger Shark Pro provides services on an "as-is" and "as-available" basis. While we take every measure to deliver reliable, high-quality AI systems, we do not guarantee:
- Uninterrupted or error-free operation of any automated system
- Specific business outcomes, revenue increases, or cost savings
- Compatibility with all third-party platforms or future software updates
Results vary depending on client cooperation, existing infrastructure, and business conditions beyond our control.
8. Limitation of Liability
To the fullest extent permitted by law, Tiger Shark Pro's total liability to any client shall not exceed the total fees paid by that client in the three months preceding the claim. Tiger Shark Pro is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services.
9. Termination
Either party may terminate a service engagement by providing written notice as specified in the applicable Service Agreement. Upon termination:
- All outstanding fees for work completed become immediately due
- Client access to any Tiger Shark Pro-managed systems will be transferred or revoked as agreed
- Confidentiality obligations survive termination
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Texas.
11. Changes to These Terms
Tiger Shark Pro reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Tiger Shark Pro
Email: support@tigersharkpro.com